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Frequently asked questions


Question
Which documents do you furnish?

Answer
Shipping bills TORG 12. A certificate and a hygienic certificate are not required for our products. * Resolution of the Customs Union Commission No. 299 of 28 May 2010


Question
Do you sell goods on consignment?

Answer
We can grant goods with delay of payment based of the customer's history. The 2 first times, goods should be 100 % prepaid.


Question
I have discovered a defective product. What to do?

Answer
Return it to us - we will repair it. Make it over yourself - we will compensate for your expenses. We can replace the defective product with a similar one or receive it back and refund your money.


Question
I wish to purchase goods from your company for the first time. Can I have a guarantee that I will receive the goods after prepayment? And can I have a guarantee that the goods will be of due quality?

Answer
First of all, we do not urge you to buy a lot of goods at once. Make a trial order for 1,000 $. Second, we will give you references of our customers (you can call them). Third, it is no use swindling you - we will gain from you as it is in future.


Question
I live in Russia. How can I get your products without leaving my city?

Answer
Our truck delivers goods to Moscow every week. From Moscow, goods can be sent to any city of the Russian Federation. * We can deliver by any transport companies at the customer's option.


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