Frequently asked questions
Question Which documents do you furnish? Answer Shipping bills TORG 12. A certificate and a hygienic certificate are not required for our products. * Resolution of the Customs Union Commission No. 299 of 28 May 2010
Question Do you sell goods on consignment? Answer We can grant goods with delay of payment based of the customer's history. The 2 first times, goods should be 100 % prepaid.
Question I have discovered a defective product. What to do? Answer Return it to us - we will repair it. Make it over yourself - we will compensate for your expenses. We can replace the defective product with a similar one or receive it back and refund your money.
Question I wish to purchase goods from your company for the first time. Can I have a guarantee that I will receive the goods after prepayment? And can I have a guarantee that the goods will be of due quality? Answer First of all, we do not urge you to buy a lot of goods at once. Make a trial order for 1,000 $. Second, we will give you references of our customers (you can call them). Third, it is no use swindling you - we will gain from you as it is in future.
Question I live in Russia. How can I get your products without leaving my city? Answer Our truck delivers goods to Moscow every week. From Moscow, goods can be sent to any city of the Russian Federation. * We can deliver by any transport companies at the customer's option.
|